Create a culture where everyone strives for excellence and knows how to achieve it
Excellence is built on a foundation of accountability. When accountability is the norm, people feel safe to take ownership of problems, they cooperate instead of pointing fingers, and they find sustainable solutions that make the whole organization smarter. It begins with changing senior managers’ behavior. Learn how.
Changing behavior starts with learning a better way to solve your problems. These workshops teach managers the few, highest impact leadership behaviors that empower excellence.
Inspiring Personal Accountability
Building Accountable Relationships
Delegation & Empowerment
Creating the Conditions of Accountability
Inspiring Personal Accountability
Inspiring Personal Accountability
The first step in creating a culture of accountability is recognizing how you have contributed to your own problems and the existing culture. We all tend to believe that other people are the problem. Thinking that way IS the problem.
Inspiring Personal Accountability sheds some light on the cultural forces at play that are hurting organizational results. This initial workshop focuses on the steps managers at all levels can take to personally model the behaviour they want to see in others.
Participants will learn:
A definition of accountability that has the power to change behaviours just by hearing it.
Three powerful leadership habits that encourage others to take greater ownership of problems and solutions.
How to increase psychological safety in the workplace to produce stronger trust, better teamwork, and improved collaboration.
How to take a systems approach to solve interpersonal and organizational problems.
Delivery Format
May be delivered in-person or virtually.
Virtual format is delivered in two 3-hour parts provided one week apart.
Building Accountable Relationships
Building Accountable Relationships
Once leaders know how to set the standard of personal accountability themselves, the next question is how can they help others stay accountable to consistently achieve the right results?
Building Accountable Relationships identifies the most important habits people must develop to ensure their important relationships are producing the desired benefits for both parties and teaches participants how to help others be accountable in a positive and supportive way.
Participants will learn:
How to create and establish mutually agreed upon expectations and hold others accountable to those expectations with consideration and kindness.
How to establish regularly scheduled high impact one-on-one meetings and why doing so is the ultimate accountability tool.
How to request feedback that increases self-awareness and improves performance and why doing so is a pre-requisite to providing feedback.
How to provide difficult feedback in a positive manner that encourages others to accept it.
Delivery Format
Best suited for virtual delivery to allow participants to complete mini assignments between sessions.
Delivered in three 2.5-hour parts provided one or two weeks apart.
Delegation & Empowerment
Delegation & Empowerment
Accountability is about taking ownership of results and working to improve future results. Managers often become frustrated, however, when the people to whom they delegate work don’t produce the results the manager had in mind. This leads many managers to conclude: “If you want something done right, do it yourself.” This attitude kills accountability because it encourages managers to micromanage, discourages employees from learning and taking initiative, and drastically reduces organizational capacity.
Delegation & Empowerment shows managers how to set people up for success rather than “throw them in the deep end and see if they sink or swim.” When managers set employees up for success, everybody wins.
Participants will learn:
The five essential steps of effective delegation.
What, how and when to delegate.
How to maintain control without being controlling.
How to effectively use delegation as a training and development tool.
Delivery Format
Best suited for virtual delivery to allow participants to complete mini assignments
between sessions.
Delivered in two 3-hour parts provided one or two weeks apart.
Creating the Conditions of Accountability
Creating the Conditions of Accountability
Managers tend to believe that being accountable is a trait you either have or don’t have by the time you enter the workforce. In other words, “It’s the person.” Is it possible, however, that it could also be the environment? Could managers be unwittingly creating conditions that make it harder for employees to be accountable?
Creating the Conditions of Accountability uncovers the organizational beliefs and practices that may be producing undesirable results and create a safe space to address them. Participants will learn how they can create the conditions of accountability to flourish in their organization.
This workshop is designed for senior managers only as they will be brainstorming strategic initiatives they will need to implement.
Participants will:
Learn the six essential conditions that organizations must provide employees to create and sustain a culture of accountability.
Diagnose which of the six conditions of accountability their organization needs to work on the most.
Identify organizational practices that make it harder for employees to be accountable and determine the few, key changes needed to improve those practices.
Delivery Format
This workshop may be delivered in-person or virtually.
If delivered virtually, it will be provided in two 3-hour parts provided one week apart.
Consulting services
Knowing is not doing. The workshops equip managers with new methods and tools, but managers need help applying what they learned.
Leadership Assessments. Allow managers to discover their true leadership strengths and weaknesses so they know what to work on. Assess again after the workshops to see how well the training has enhanced their strengths and diminished their weaknesses.
Change Management Planning. Changing behavior is hard. For managers to fully adopt these new practices, the organization’s structure and systems need to support them. Michael will facilitate planning sessions with the executive team to brainstorm ways to overcome obstacles and support managers to make the changes required.
Peer Coaching. Some managers have solved problems that others are struggling with. Small groups of peer coaching cohorts provide a venue for managers to discuss their most difficult leadership challenges, share their solutions to similar problems, and receive suggestions from Michael.
Leadership Competency Development. Stop promoting people based on technical ability rather than leadership ability. Codify your new leadership standards to ensure you only hire and promote people to leadership positions who meet the standard.
client success stories
"Our recent work with Michael on Accountability has given our employees tools to take personal ownership of results and we are already reaching higher levels of achievement. I highly recommend any organization wanting to implement impactful change in their organization to give Michael a call!"
"Michael has distilled the premise of accountability to simple behaviours that even front line supervisory employees can easily grasp and apply. The provided tools are practical and will be easy to implement and refer to in the future."
"Like others, I was somewhat hesitant to move our leadership development workshop from an in-person experience to a virtual Zoom meeting. I can honestly say, I’ve been very impressed. Michael uses activities and discussions throughout the workshop to engage all participants. I’ve even found the breakout sessions to be even more efficient than an in-person experience."
"We now have a deeper understanding of how to foster accountability and have implemented the simple and effective practices we learned to improve our culture and business results. This has been the best experience we’ve had with a consultant."
"I found this accountability training extremely insightful and encouraging and I know that I will continue to implement these principles at work and at home. You did an excellent job of presenting this training and I feel you made it a safe place to be vulnerable without feeling exposed. Thank you so much!"
“The information and content presented in Inspiring Personal Accountability was superb. Michael engaged our team and captured many “aha” moments during his swift, yet highly informative sessions. Fantastic job Michael!”
“This was an amazing session. I have applied the principles both at home and at work to produce better outcomes for myself and others. Thank you.”
"Michael has given our team leaders the tools to move our strategic direction forward. The workshops provided us with the confidence, clarity, and direction needed to ensure our operations are focused on accountability and execution. I believe this training will positively impact our employee experiences and profitability for the long-term."
"Michael has a fantastic facilitation style that made a somewhat uncomfortable topic - our personal accountability - comfortable and actually enjoyable for our staff. The impact of these workshops can be see in how we meet with our teams, communicate with one another, and hold ourselves and one another accountable to fulfil the mission of our organization."
"The leadership principles and practices Michael taught our management team have transformed the way we lead. We are demonstrating a higher standard of accountability which is producing a more trusting, psychologically safe, team-oriented environment. We are also applying continuous improvement habits that lead to better problem solving and more sustainable solutions. Personally, I have become more reflective of my leadership impact and I know others have too. I highly recommend this training."
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creating a culture of leadership & accountability is possible.