Newsletter Topic: Michael Timms

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I’ve spent several years researching and writing about the difference between succession plans that fail, and those that succeed. In 2015, I interviewed over fifty…

Social media sites are full of tables and info graphics like the one below contrasting management skills with leadership skills. Have you ever seen something…

Guest Post by Scott Friesen When you’re a manager, your time is at a premium. Meetings, emails, reports and more meetings fill up most of your…

When asked, most managers will at least vaguely acknowledge that they are responsible to “mentor and coach” their staff.  But what does a mentor do…

I do it all the time. I’ve got too many things to do in too little time, so I’m running around doing the things that…

We’re all familiar with the old tale of the goose that lays the golden egg. We remember that the short-sighted farmer grew impatient and killed…

The Denver Broncos are a championship team for a lot of reasons. Over the last several decades, they have made numerous trips to the Super…

Despite just about every company claiming that they are “rated #1 in customer service”, there is an abundance of evidence that customer service in general…

The New Year brings with it a bag of mixed emotions. Excitement, anticipation, renewal, ambition, and revived energy to name a few. But many of…

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