I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service…
Since the dawn of the industrial revolution the most common criteria for promoting people to leadership positions has primarily been their technical ability. Naturally, new…
Whether you know it or not, people are watching you. They’re learning from you and trying to infer the motives of your actions. Now, if…
When an organization’s purpose, vision, and values live only on its office walls, it’s impossible for that organization to be any better than mediocre. The…
What is greatness? Most of us want to be great in some way, but we all know that it’s a pretty exclusive club to get…
I served as the third-in-command in a large branch of a fairly dynamic service organization. When I recently told my leader that I was transferring…
Have you ever wondered how you can convince your best employees to stick around long enough to be able to include them in your company’s…
I recently wrote about the Coming Talent Revolution and the calamity it will cause employers who are not paying attention to the signals in the…
Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or…
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Michael Timms
Michael Timms is a best-selling author and sought-after speaker and consultant who teaches leaders how to inspire greatness in those they lead. Michael offers a wide range of leadership services and resources through his company Avail Leadership Inc.
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