Newsletter Topic: Customer Service

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I recently wrote about the Coming Talent Revolution and the calamity it will cause employers who are not paying attention to the signals in the…

Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or…

Despite just about every company claiming that they are “rated #1 in customer service”, there is an abundance of evidence that customer service in general…

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