Newsletter Topic: Training and Development

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Few leaders have earned a reputation for being an exceptional talent developer… but they’re out there. You may have heard of some of them. In…

In PART 1 of this article, I assert that, for decades, most organizations have been taking the wrong approach to managing employee performance. How can…

This time of year, many organizations are gearing up for the annual performance appraisal – a practice best described as managerial bloodletting. It’s a tradition…

In the past, when change happened less frequently, a leader could get by without being a proficient change agent. Today, it’s a completely different story….

Do you think you know how much it costs to recruit a manager or executive? You might take a moment to calculate the costs of…

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional…

Whether you know it or not, people are watching you. They’re learning from you and trying to infer the motives of your actions. Now, if…

I served as the third-in-command in a large branch of a fairly dynamic service organization. When I recently told my leader that I was transferring…

Have you ever wondered how you can convince your best employees to stick around long enough to be able to include them in your company’s…